Consider the kinds of situations that make us feel offended. We take offense when:

• We are confronted with situations radically different from those we’re used to.

Sunrider just changed the “Plan” again!

• We experience situations that conflict strongly with our own values.

Someone is running their Sunrider Business in a way we would never do!

• Our belief systems are challenged or dismissed as inadequate.

Our way of ‘doing’ Sunrider is dismissed as wrong.

• We are labeled or otherwise treated in ways that are inconsistent with our self-image.

Other ‘Sunriders’ talk about us behind our back.

All of these situations can offer us an opportunity to grow as a Sunrider Business Owner,  by learning about other ways of conducting a Sunrider business that might differ from your own (and which sometimes offer a more efficient, more fulfilling, or simply more reasonable way of doing things), or by increasing our understanding of other Sunriders in our up-line and down-line (offering the opportunity, perhaps, to resolve conflicts before they become intractable), or simply by exposing the gap between the way others see us and the way we see ourselves (which can be eye-opening indeed).

This can only happen, though, when we recognize offense for what it is – our mind’s way of processing unfamiliar experience.

Try thinking about these points next time you’re offended:

• Offense is not injury. The most important step to keeping a level head in the face of serious offense is to remember that just because something offends you doesn’t mean that it hurts you in any way. Be careful to sort out your immediate, emotional response from the actual practical effect of whatever offensive situation you’re confronting – most of the time, you’ll find your life can go on just fine regardless of this offensive thing.
  
• People aren’t stupid. For the most part, people do things for reasons that, at least at the time, seem like good ones.  No matter how difficult it is to accept, you have to acknowledge that many practices that seem utterly impractical and stupid have endured for hundreds or even thousands of years without killing, maiming, or traumatizing the people who practice them.
• There’s more than one way to skin a cat. The way YOU do things will always seem like the right, best, and only way to do it – but it’s not. Try to recognize the value in the way other Sunriders do things – often you’ll find that it actually manages to accomplish the same ends as your “right” way of doing things.
  
• You’re pretty weird yourself. Never forget that to an outsider, everyone seems weird. We are always exactly as foreign to others as they are to us. Try to look at some of your practices from the outside and see just how weird you really are.
  
• Clarify, clarify, clarify. Since offense usually arises at the point of some misunderstanding try to  dampen your moral outrage for a second to ask some questions. Although asking a question or two might seem easy, it takes a great deal of courage to ask even the simplest questions – we all want to protect our self-identity by refusing to look ignorant, vulnerable, or unprepared. But of course, we often are ignorant, vulnerable, or unprepared – and sometimes all three. Make sure you actually know what’s going on!
  
• Those shoes are tight. You know the saying “Before you judge someone, walk a mile in their shoes”? Well, it’s one of those sayings that are actually pretty true. Try to see things from other people’s viewpoints – and often enough, the offense just melts away.

Of course, there are situations where immediate action is necessary, as for instance when people are being injured. But a lot of us end up with a “think first, justify later” attitude that causes more conflicts than it solves. Welcoming offense as an opportunity rather than a problem is a step towards reducing the conflict around you – by any measure, an entirely non-offensive thing!

Here is a Q&A from the business office.

Dear Business Leader:

PayPal – Questions and Answers

Though no system can completely ensure total protection, PayPal has a tried and true method that has been overwhelmingly safe, secure and private – which is why we selected it after long investigation and research into a number of payment methods.

We have received numerous responses, many of them extremely positive. However, some of you have issued concerns, and we’d like to address them in the form of Q&As.

Q:        Can I continue to use my own credit card without going through PayPal?

A:         It is our hope that, down the road, we will have all our Sunriders safely enrolled in PayPal.  However, in the meantime, you can make payment with your credit card of choice.

Q:        If PayPal is my only payment option on the web, then I will have to stop purchasing items from Sunrider.

A:         You can continue to use bank drafts or account credits for your web purchases. (We are working on a special account credit program that will provide incentives to those who want to use this option.)

You will always have the option of paying by cash, bank draft, or credit card, but you will need to go through our toll-free number to do so and not order online.

Q:        I use a variety of credit cards for purchases, and I put different charges on different cards.  I want to make the choice.

A:         With PayPal, you can sign up multiple credit cards and select which card you wish to use for which purchases. They take MasterCard, Visa, Discover, and American Express.

Q:        There are people who will never use PayPal service.  How can we deal with this?

A:         Please keep an open mind and give this service a try.  Sunrider is simply looking for the best way to protect all our people with a simple, secure system.

Q:        It is another step that a new person has to go through when signing up with Sunrider.

A:         Yes, it is another step, but the PayPal application consists of three easy steps and can be completed in about 2 minutes.

If you have any further questions, please let us know.

Sincerely,

Ras Jeyakumar

SUNRIDER INTERNATIONAL

Nice comments from Paul Jensen

Emersun Letterhead

The Perfect Storm

Here is a nice one page sheet with check boxes that will help a customer focus in on what products they might like to try.

This is a Word file so you can change it if you like.

what-products-do-you-need